Phaser 6250
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Support Topics
Step by step guides
  >  Errors, Jams, Failures and Other Messages
  >  Print Quality Problems
  >  General Information
  >  Installing and Setting Up the Printer, Networking
  >  Other Printing Problems
How To
  >  Install Printer Drivers
  >  Printer Setup
  >  Load Paper Trays
  >  Replace Consumables (Toner, Imaging Unit, etc.)
  >  Use the Front Panel



Laser Failure (code 07, 08, 09, 10, 11) Error Message
Step 1
 General Information on Accessing / Understanding Front Panel Information, Failure, Jam and Misfeed Codes
Step 2
 Turn the printer off, wait 30 seconds and turn the power back on
Solution: Understanding the Fault History Content

There are two viewable fault history logs accessible through the customer menu, Engine Errors and Jams. Follow the steps outlined below to access the fault history error logs.

  1. Scroll to the Troubleshooting Menu and press the OK key.

  2. Scroll to the Service Tools Menu and press the OK key.

The Engine Error History log records the last 30 printer errors and each corresponding page count.

Example: 52, 2087 - This example indicates there was a Fan Failure and the page count of the failure was 2087.

The Jams History log records the last 30 misfeeds or paper jams and each corresponding page count. The Jam locations are tracked by numerical code, refer below for the Jam code definitions,

1 = Misfeed at Tray 1 (MPT)

2 = Misfeed at Tray 2

3 = Misfeed at Tray 3

4 = Misfeed at Tray 4

5 = Jam at Fuser

6 = Jam at Duplex

7 = Jam at Registration Roller

Example: 1, 2120 - This example indicates there was a Misfeed at Tray 1 and the page count of the Misfeed was 2120.


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Solution: Call for service using the Authorized Service Provider (ASP) search tool or the Local Xerox Support Center

Based on the problem description provided, we have determined that your printer needs service.

Please use one of the methods below to make arrangements for service:

If using the local service provider website, please perform the following steps:

  1. Enter your zip code in the space provided.

  2. Choose a mileage distance. The search will locate a Service Provider within the specified range if available.

  3. Click Go. The web site will return a list of Authorized Service Providers (ASP) with their company name, address, phone number, and fax number.

Note    Note: The list of Authorized Service Providers will include the printer models the company is qualified to service. Be sure to select a repair facility that is authorized to repair your printer model.

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Document ID: R1001014168

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Need Help?
Send a message to a member of our Support Team for further help, and please register your printer first if you have not already done so.